HOW CAN WE HELP?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Yes! All of our team members are carefully vetted, interviewed by our owners, and pass a criminal background check before joining our team. We believe our team is our greatest asset, which is why we maintain the highest standards when selecting who enters your home.

We stand behind the quality of our work. If you’re not completely satisfied with your cleaning, please contact us within 24 hours, and we’ll return to address any missed areas at no additional cost.
Because cleaning is a completed service, we do not offer refunds, but we are committed to making it right.

Standard Clean is not intended for first-time cleanings.
If your home hasn’t been professionally cleaned within the last 30 days, please add the First-Time Clean option under Extras. This allows our team the time needed to deliver the high-quality results we’re known for.
Once completed, our Standard Clean is perfect for ongoing weekly, biweekly, or monthly service.
Living Areas & Bedrooms
Vacuum/sweep/mop
Dust all surfaces and items
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Make beds
Switch plates cleaned
Doorknobs cleaned and disinfected
Bathrooms
‍Counters, sinks, showers, bathtubs, and fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Dust baseboards & window sills
Exterior of cabinets and drawers cleaned
Remove cobwebs
Empty trash, wipe down trash can
Switch plates cleaned
Doorknobs cleaned and disinfected
Kitchen
Sweep/mop
Thorough dusting
Remove cobwebs
Sinks, fixtures, and counters cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Microwave cleaned and disinfected, inside and out
Dust ceiling fans, light fixtures, blinds, and vents
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Empty trash, wipe down the trash can
Switch Plates wiped down

This service is meant for homes with furniture in it.

First-time clients who haven’t had their home cleaned professionally within the last 30 days will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for.
Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly cleaning services moving forward!
Living Areas & Bedrooms
Vacuum/Sweep/Mop
Remove cobwebs
Dust all surfaces and items
Clean ceiling fans and light fixtures
Dust blinds
Make beds
Switch plates cleaned
Doorknobs cleaned and disinfected
Wipe down door frames and door facings
Wipe down window sills
Vacuum baseboards
Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
Wipe down furniture
Bathrooms
Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Exterior of cabinets and drawers cleaned
Remove cobwebs
Empty trash, wipe down trash can
Switch plates cleaned
Doorknobs cleaned and disinfected
Wipe down door frames and door facings
Wipe down window sills
Wipe down baseboards
Kitchen
Sweep/Mop
Thorough Dusting
Remove cobwebs
Clean ceiling fans and light fixtures
Dust blinds and vents
Sinks, fixtures, counters cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Microwave cleaned and disinfected, inside and out
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Empty trash, wipe down trash can
Switch plates wiped down
Doorknobs cleaned and disinfected
Wipe down door frames and door facings
Wipe down window sills
Wipe down baseboards
Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
Wipe down furniture

Yes. We bring all the cleaning products, tools, and equipment needed for your service. If you have specific products you’d like us to use, please let your cleaner know before they get started.

You bet! You’ll find the extra services we offer on our booking page. If you have special instructions, please include them in the notes so our team knows exactly what you want.

Pro Tip: Linen changes are complimentary. Just leave clean sheets out, or note where they are in the booking notes so we can find them quickly.